We help you grow by leveraging your company’s greatest asset- your customers

Growth opportunities exist at every stage of your customer journey, we just help you uncover them.

To drastically improve your customer retention

Retention Design Climbing
Our approach to scalable, user-centered growth:

Your greatest insights always come from YOUR successful customers

Having successful customers is so great not only because they pay you, but because they hold the key to getting more customers like them.

Understanding the value of your product from their perspective, why they chose you over competitors and what they struggled with as new users will help us create the right journey, starting from your targeting and all the way to conversion.

Each company’s challenges and constraints are different, so the process should be tailored to you

We understand your constraints and work within them. We’ll never stick you with a “one-size-fits-all” solution or try to force you into a development adventure you don’t have the resources for. We only succeed if you get a significant growth uplift.

Retention Design Customer

What your customers do is just as important as what they say

Our insights are never complete without looking at your users’ actual behavior.

Where do they land from? Where during your onboarding do they drop-off? What actions are taken by most of your successful users that are not taken by your churned users?
Being able to answer these questions is the second invaluable ingredient to build the right journey.

Retention Design Superman

“Increasing customer retention rates by 5% increases profits by 25% to 95%”

–Fred Reichheld (The invenor of the net promoter score​

“Acquiring a new customer is anywhere from five to 25 more expensive than retaining an existing one”

–Amy Gallo (Harvard Business Review)

A few of the wonderful companies we’ve worked with:

Fiverr_retention_design
Microsoft_retention_design_v2
Jones_retention_design

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features

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get started

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